Frequently Asked Questions

Some things you may want to know…

Exactly how much dough are we talking? My sets start at $56/dozen. There are SO many options when ordering custom cookies! Once we chat about your details, I’ll let you know the exact cost for bringing your dreams into cookie form!

Deposit Due. You pay, I bake! A 50% deposit is required up front so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win-win for both of us!

No show = no cookies. These cookies are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart – they’ll be donated to a family in need. Need to reschedule your order? Please reach out at least two days prior to your pickup time.

Refunds. I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, I cannot offer refunds as your cutter order has likely already been placed. But the good news - you get the cookies!

Delivery Clause. All orders are pick-up only (about ten minutes north of Oro Valley Marketplace). Delivery may be an option depending on your location with an additional fee.

Pickup Dates and Times. Delivery and pick up times are set upon ordering. This is because other customers need their cookie fix too! We have bulk pickup dates to accommodate most schedules - so put that cookie pickup in your calendar!

Change Cutoff. Decisions are tough! But I’m here to help. Order changes can be made until two weeks before due date. After that, all change requests will be under consideration and a small fee will apply.

Inspiration. Thanks a ton for bringing me those inspo pictures! They're just that - inspiring. But your cookies may not be perfect replicas – I’ll try to keep it close.

In a hurry? While I can't always accommodate last minute orders, I will make my best effort to! Orders placed with a turnaround time less than a week may require a rush fee.

Price Adjustments. All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best tasting cookies to my clients. This also means I can't honor old pricing (because the local grocery store won't honor their old flour prices - darn it).

Product Photography. Say Cheese! I photograph my client’s pretty sweet lookin' sweets to share on our socials. If you do not want your cookies in the spotlight, please let me know at the time you place your order.

Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also - cookies in photos may not be true to size - which is a bummer, as I'd frankly love to eat an 8.5x11 inch cookie!

Eenie Meenie Order Minimums. (that didn't rhyme - I'm a baker not a poet). I require a minimum order of one dozen! Need fewer? Stay tuned for a pre-sales and popups announced on my socials!

It's All Yours Now. Once you pick up your order (thanks again, by the way), what happens to your cookies, cupcakes, and car doors (I hate door dings) is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from the parking lot cart returns.

No Ghosts (I'm easily spooked).  To get your order juuust right, I'll need you to reply to my messages the same day - otherwise, I may just have to wing it (I'm good at wingin' it - just ask my eyeliner). Questions for me? Please give me about 2 hours to reply - I'm usually covered in dough!

Achoo! Allergies? Baked goods are often made with foods that can be known allergens. While I do offer some gluten and dairy free items, I do not have an allergen free kitchen and therefore can’t guarantee there won’t be cross contamination.

 Cottage Food Laws. This has been made in a home kitchen not subject to public health inspection. My kitchen is not nut free, egg free, dairy free, or gluten free. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*

In Sickness and in Health. While death will never do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully far reaching.

Pay means Yay. Once you've submitted the deposit for your order, you're accepting the above terms and on your way to some amazing treats!